AIRVET, INC. Last Updated: November 12, 2020


This privacy policy (the “Policy”) describes how Airvet, Inc. and its related companies (collectively, “Airvet”) collect, use and share personal and pet-related information of consumer users (“Pet Owners”) and veterinarian users, which include all providers of health and behavior services to pets (e.g. veterinarian hospitals, DVMs, and LVTs) (“Veterinarian Providers”) (collectively, “Users,” “you,” “your”), of the Airvet telehealth service and platform, including any Company website (the “Site”) or mobile software application (the “Application”) (collectively, the “Service”). Beyond the Policy, your use of our Service is also subject to our Pet Parent Terms of Use or Veterinarian Terms of Use.

Please review this Policy carefully. By submitting your information to us, by registering for or using the Service, by using the Site, or by voluntarily interacting with us, you consent to our collection, use, and disclosure of your information as set out in this Policy, as revised from time to time.


We receive information about you and/or your pet (collectively, “information”) in various ways.


Information You Provide To Us

Information We Receive From Others. We may receive information about you from other sources and add this to information we get from the Service. For example, we may receive information about Pet Owners from Veterinarian Providers. We also receive information that other Users of our services may post about you, such as Veterinarian Provider ratings and reviews.


Information Automatically Collected. We automatically collect log data about you and your computer or mobile device. For example, when using the Service, we log your computer operating system type, browser type, browser language, the website you visited before browsing to our Site, the pages you viewed, how long you spent on a page, access times and information about your use of and actions on our Site. The Application may also collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device’s unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application.

When you use our Service, if you allow us, we may collect your precise location information. We use your location information to develop and offer you features such as notifying your Veterinarian Provider that you are arriving for your appointment, enabling curbside drop off of your pet, or to match Pet Owners with local Veterinarian Providers. We also infer your general location information (for example, your IP address may indicate your general geographic region).

Cookies. We may log information using "cookies." Cookies are small data files stored on your hard drive by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Site. This type of information is collected to make the Site and Application more useful to you and to tailor the experience with us to meet your special interests and needs.




We use your information for the following purposes:




We may share your information as follows:



If you have an Airvet account, you have the ability to review and update certain of your information within the Service. You also may close your account by contacting the customer support team and receiving confirmation that your account is no longer active. If you close your account, we will retain certain information associated with your account for analytical purposes and record keeping integrity, as well as to prevent fraud, enforce our Terms of Use, take actions we deem necessary to protect the integrity of our Service or our users, or take other actions otherwise permitted by law. If your information has already been provided to third parties as described in this Policy, retention of that information will be subject to those third parties' policies.


Our marketing emails tell you how to “opt-out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. We will endeavor to respond to your opt-out request promptly, but we ask that you please allow us a reasonable time to process your request.

We will take steps to ensure that your information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your information, when required.

You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you. You can stop all collection of information by the Application by uninstalling the Application.


THIRD PARTIES. Our Service may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this Policy does not apply to your activities on these third party services or any information you disclose to these third parties. We encourage you to read their privacy policies before providing any information to them.

CHILDREN. The Service is not intended for children under 18 years of age and we do not knowingly collect personal information from children under 18. If you are under 18, please do not use or provide any information to or through the Service. If you learn that a child has provided us with personal information in violation of this Policy, then you may alert us at


SECURITY. We have implemented physical, organizational, contractual, and technological security measures with a view to protecting your information from loss or theft, unauthorized access, disclosure, copying, use, or modification.

Despite the measure outlined above, no method of information transmission or information storage is 100% secure or error-free, so we unfortunately cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below. 

YOUR CONSENT. We collect, use and disclose your information with your consent or as permitted or required by law. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected. Subject to applicable laws, your consent may be express or implied, depending on the circumstances and the sensitivity of the information in question. By using the Service, you consent to us processing your information as outlined in this Policy now and as amended by us. “Processing” means using cookies on a computer/mobile device or using or touching information in any way, including, but not limited to, collecting, storing, deleting, using, combining and disclosing information, all of which activities will take place in Canada and the United States.

If you provide information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose his or her information as described in this Policy.


INTERNATIONAL TRANSFER AND STORAGE OF INFORMATION. Your information may be stored and processed in any country where we have facilities or in which we engage third party service providers. As a result, your information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts, or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

CANADIAN PRIVACY RIGHTS. On written request and subject to proof of identity, you may request access to personal information about you that we have collected, used, or disclosed, and you may request that any necessary corrections be made to your personal information, as permitted by applicable laws.

To ensure that the personal information we retain about you is accurate and up to date, please inform us immediately of any change to your personal information.

CALIFORNIA PRIVACY RIGHTS. If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our CCPA Privacy Notice.

UPDATES TO THIS PRIVACY POLICY. This Policy is current as of the “updated” date which appears at the top of this page. We may modify this Policy from time to time. When changes are made to this Policy they will become immediately effective when published in a revised Policy posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means. By submitting your information to us, by registering for or using any of the services we offer, by using our website, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this Policy, you consent to our collecting, using and disclosing your information as set out in the revised Policy.

CONTACT INFORMATION. All comments, questions, concerns, or complaints regarding your information or our privacy practices should be sent to our Privacy Officer as follows:


Attention: Privacy Officer

Airvet, Inc.

9190 W. Olympic Blvd., #422

Beverly Hills, CA 90212